Leveraging Brand Advocates During Crisis Recovery



Navigating Storms with Brand Advocacy

In the unpredictable seas of business, storms are inevitable. Whether it’s a global crisis or a localized tempest, companies find themselves tossed in turbulent waters. So, how can a brand not just weather the storm but emerge stronger? Enter the unsung heroes of marketing – brand advocates.

The Power of Brand Advocates

Brand advocates are not just your regular customers; they’re your die-hard fans, the ones who’d shout your name from the rooftops (or, in today’s terms, tweet about you to the world). During times of crisis, these advocates are not just your cheerleaders; they can be the lifebuoy your sinking ship needs.

Building a Solid Advocate Foundation

Before we dive into crisis recovery, let’s talk about building a strong advocate foundation. It’s not just about having a great product; it’s about creating an experience that people want to share. Think of your advocates as the cool kids in high school. If they’re endorsing your brand, others want to be part of the clique too.

Engage with your customers on a personal level. Respond to their tweets, share user-generated content, and let them know you’re not just a faceless corporation. This human touch builds a connection that goes beyond the transactional.

Identifying Your Advocates

Now that we’ve laid the groundwork, let’s talk about identifying your advocates. These aren’t just the people with the most followers; they’re the ones with genuine love for your brand. They might not have a million followers, but their influence is like wildfire in a dry forest.

Leverage tools to identify these advocates. Social media monitoring tools can help you track who’s talking about your brand and how often. Look for patterns – who engages the most, who creates content around your brand, and who defends you in online debates.

Turning Advocates into Crisis Companions

Now, let’s fast forward to a crisis. Maybe it’s a global pandemic, a sudden economic downturn, or the kind of PR nightmare that makes you want to crawl under your desk. This is where your advocates become your knights in shining armor.

  1. Open Communication Channels:When a crisis hits, communication is key. Your advocates can be your first line of defense. Keep them in the loop. Share updates, be transparent about challenges, and let them know what you’re doing to overcome them. Remember, people appreciate honesty, and your advocates can amplify your message.
  2. Leverage User-Generated Content:Crisis or not, user-generated content is gold. During challenging times, encourage your advocates to share how they’re still enjoying your product or service. It’s not just about marketing; it’s about creating a sense of normalcy. If people see others still engaging with your brand, it builds confidence.
  3. Run Advocacy Campaigns:Create campaigns specifically aimed at your advocates. Whether it’s a hashtag campaign, a photo contest, or a simple “share your story” initiative, involve them actively. This not only keeps them engaged but also provides a distraction from the crisis at hand. Plus, it generates positive content that pushes the negative news further down the search results.
  4. Offer Exclusive Perks:In times of crisis, everyone loves a good deal. Offer exclusive perks to your advocates. It could be early access to new products, special discounts, or even virtual events. Not only does this make them feel valued, but it also gives them something positive to share.
  5. Harness the Power of Testimonials:Testimonials are a timeless marketing tool, but during a crisis, their impact multiplies. Encourage your advocates to share their positive experiences. This not only boosts your credibility but also provides a counter-narrative to any negativity circulating.

Post-Crisis: Nurturing the Advocacy Ecosystem

Congratulations, you’ve weathered the storm! But the work doesn’t stop here. Post-crisis is the time to solidify your relationship with your advocates.

  1. Express Gratitude:Take a moment to thank your advocates genuinely. Whether through personalized messages, exclusive discounts, or even sending out some branded swag, show them you appreciate their support during tough times.
  2. Highlight Advocacy Stories:Share stories of how your advocates played a crucial role during the crisis. It’s not just about your brand; it’s about celebrating the community that rallied together. This not only reinforces their importance but also inspires others to join the advocate fold.
  3. Seek Feedback:Actively seek feedback from your advocates. What worked well during the crisis recovery? What could be improved? This not only helps you fine-tune your strategies but also makes them feel like valued partners in your brand’s journey.
  4. Sustain Engagement:Don’t let the engagement fizzle out. Continue the conversations, keep them in the loop about upcoming plans, and involve them in decision-making when possible. Advocacy is not a one-time thing; it’s an ongoing relationship.

Conclusion: Advocates – Your North Star in Crisis Navigation

In the rollercoaster ride of business, crises will come and go. However, with a team of dedicated brand advocates, you’re not just surviving; you’re thriving. So, build those connections, nurture your advocates, and let them be the guiding stars that lead your brand through even the stormiest of times.

Remember, in the world of ethical spendings, the true value of a brand is not just in its product or service but in the community it builds. And in times of crisis, a strong community can be the anchor that keeps your ship steady. Explore how StreamOZ cultivates communities and connects Twitch followers/viewers seamlessly at www.streamoz.com.

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